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[Shopee Mall Return] What is Shopee’s 15 Days Return Policy?

English | Bahasa Malaysia

 

Shopee offers a 15-day return period for Shopee Mall products to ensure that you’re completely satisfied with your purchase. The period starts from the date the buyer receives the product.

 

💡 Tip: You can identify Shopee Mall sellers from or logo on the product page or seller's profile. To know Shopee Mall products that are excluded from the 15-day return period, click here.

 

⚠️ Important Note:

 

  • This return policy will be voided if the order has been completed. Make sure you are satisfied with the products received before selecting 'Order Received'.
  • The return policy is not applicable if there’s no issue with the product i.e. item is not wrong/damaged/faulty/incomplete/counterfeit.
  • Return for ‘Item Does Not Fit (Wrong Size)’ reason is only allowed for certain Mall product categories.

 

What are the conditions for Shopee Mall returns?

 

 

 

Conditions for return

Return/Refund Reason

In new condition

In sealed condition

Complete (with original free gifts, accessories)

With original tags and labels attached

Wrong product (e.g. wrong size/color, different product)

 

Incomplete/missing product*

 

Damaged/faulty product

 

*If your initial parcel has missing parts/items, your return does not need to be complete.

 
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